{"id":1737,"date":"2019-02-05T00:25:46","date_gmt":"2019-02-04T22:25:46","guid":{"rendered":"https:\/\/biro.nl\/faqs\/service\/"},"modified":"2020-02-01T14:29:47","modified_gmt":"2020-02-01T12:29:47","slug":"service","status":"publish","type":"page","link":"https:\/\/biro.nl\/en\/faqs\/service\/","title":{"rendered":"Service"},"content":{"rendered":"
[vc_section][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1532701168345{padding-left: 1% !important;}”][vc_column el_class=”header-blok”][mk_fancy_title tag_name=”h1″ margin_bottom=”0″ font_family=”none” responsive_align=”left”]\n

FAQs – Service & Maintenance<\/h2>\n[\/mk_fancy_title][vc_separator color=”custom” align=”align_left” el_width=”10″ accent_color=”#ec3e33″][vc_empty_space][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1532701849183{padding-left: 1% !important;}”][vc_column][vc_tabs orientation=”vertical” el_class=”faq-list”][vc_tab title=”How often does my Bir\u00f2 require a service?” tab_id=”1540389213-1-51″][vc_column_text css=”.vc_custom_1580560132335{margin-bottom: 0px !important;}”]Regular maintenance keeps your Bir\u00f2 in perfect condition and ensures long-lasting driving pleasure. We recommend that bring it in for a service every 2,500 km or 2x per year. This way your safety is guaranteed in the best way possible. View our maintenance packages <\/span>here<\/span><\/a>. <\/span>[\/vc_column_text][\/vc_tab][vc_tab title=”What gets checked during a service on my Bir\u00f2?” tab_id=”1540389213-2-34″][vc_column_text css=”.vc_custom_1538350030841{margin-bottom: 0px !important;}”]During our service we check your Bir\u00f2 on a fixed number of points, so that you can drive away safely and carefree afterwards. Look <\/span>here<\/span><\/a> for an overview of the checks we carry out. <\/span>[\/vc_column_text][\/vc_tab][vc_tab title=”What are the costs of a maintenance service?” tab_id=”1540389376629-2-9″][vc_column_text css=”.vc_custom_1538350072521{margin-bottom: 0px !important;}”]We have various maintenance packages. Look here<\/a> for an overview of the various options and prices.[\/vc_column_text][\/vc_tab][vc_tab title=”My Bir\u00f2 is damaged?” tab_id=”1540389395169-3-0″][vc_column_text css=”.vc_custom_1538350116848{margin-bottom: 0px !important;}”]We can best assess the damage on the basis of photos. Send the photos of the damage including a short description to service@biro.nl<\/a>. We will then contact you as soon as possible.[\/vc_column_text][\/vc_tab][vc_tab title=”I’ve been involved in a collision with my Bir\u00f2?” tab_id=”1540389417646-4-2″][vc_column_text css=”.vc_custom_1538350168924{margin-bottom: 0px !important;}”]If possible, park your Bir\u00f2 in a safe place and contact<\/a> us immediately.
\nSend the location with photos to service@biro.nl<\/a>. We will then contact you as soon as possible.[\/vc_column_text][\/vc_tab][vc_tab title=”My Bir\u00f2 has problems starting?” tab_id=”1540389439403-5-10″][vc_column_text css=”.vc_custom_1538350231890{margin-bottom: 0px !important;}”]There are a number of things that you can check straightaway: 1) is my Bir\u00f2 still connected to the charger? 2) when I go to charge the Bir\u00f2 does the BAT battery charger-symbol appear on the display or does it display only numbers? 3) does the Bir\u00f2 display light up when activated using the card system or when the key is turned in the ignition? 4) when there is a (VCU ERROR) in the display, we ask you to take a picture. You can send the above information to service@biro.nl<\/a>. We will then contact you as soon as possible.[\/vc_column_text][\/vc_tab][vc_tab title=”My Bir\u00f2 keeps shutting down, what should I do?” tab_id=”1540389456393-6-10″][vc_column_text css=”.vc_custom_1538350287543{margin-bottom: 0px !important;}”]These two points can be checked straightaway: 1) If the battery percentage is below 15%, find a place to recharge immediately. Then charge the Bir\u00f2 at least 12 hours at home to balance the cells in the battery. 2) An ERROR is shown in the display, take a picture of it and send it to service@biro.nl<\/a>.[\/vc_column_text][\/vc_tab][vc_tab title=”My Bir\u00f2 has broken down. Who can I contact?” tab_id=”1540389472501-7-10″][vc_column_text css=”.vc_custom_1538350362221{margin-bottom: 0px !important;}”]In the event that it breaks down or has any damage Contact<\/a> us. Make sure you have the serial number of your Bir\u00f2 and any error message(s) at hand.[\/vc_column_text][\/vc_tab][vc_tab title=”Where is the service location?” tab_id=”1540389488936-8-9″][vc_column_text css=”.vc_custom_1580560181389{margin-bottom: 0px !important;}”]Our service location is located at Vliegtuigstraat 22 in Amsterdam.[\/vc_column_text][\/vc_tab][vc_tab title=”Can I have repairs carried out by a third party?” tab_id=”1540389514633-9-1″][vc_column_text css=”.vc_custom_1538350420238{margin-bottom: 0px !important;}”]Of course, you can have repairs and maintenance carried out by a third party. Keep in mind that any warranty will be cancelled out immediately. Even if any technical modifications are made, any warranty will be rendered null and void.[\/vc_column_text][\/vc_tab][vc_tab title=”Where can I find the user manual?” tab_id=”1540389528142-10-6″][vc_column_text css=”.vc_custom_1538350470887{margin-bottom: 0px !important;}”]You can download our user manual\u00a0here<\/a>.[\/vc_column_text][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”45px”][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false”][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]OVERVIEW[\/mk_button][\/vc_column][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/general\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]GENERAL[\/mk_button][\/vc_column][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/models\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]MODELS[\/mk_button][\/vc_column][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/technical\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]TECHNICAL[\/mk_button][\/vc_column][\/vc_row][vc_row fullwidth=”true” fullwidth_content=”false”][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/insurance\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]INSURANCE[\/mk_button][\/vc_column][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/occasions\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]OCCASIONS[\/mk_button][\/vc_column][vc_column width=”1\/4″][mk_button dimension=”flat” size=”medium” url=”\/en\/faqs\/lease\/” fullwidth=”true” bg_color=”#000000″ btn_hover_bg=”#54545454″]LEASE[\/mk_button][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”45px”][\/vc_column][\/vc_row][\/vc_section][mk_page_section bg_image=”https:\/\/biro.devcode.nl\/wp-content\/uploads\/2018\/10\/footer_contact.jpg” bg_position=”left center” bg_stretch=”true” bg_gradient=”left_bottom” video_color_mask=”#0a0a0a” video_opacity=”0.4″ top_shadow=”true” min_height=”300″ full_width=”true” js_vertical_centered=”true” sidebar=”sidebar-1″][vc_column][mk_fancy_title margin_bottom=”0″ font_family=”none” align=”center” visibility=”hidden-sm” el_class=”text-wit”]\n

Couldn’t find the answer to your question and you’d like more information?
\nGet in touch with us. We’re happy to help you.<\/h2>\n[\/mk_fancy_title][mk_fancy_title margin_bottom=”0″ font_family=”none” align=”center” visibility=”visible-sm” el_class=”text-wit”]\n

Couldn’t find the answer to your question
\nand you’d like more information?
\nGet in touch with us. We’re happy to help you.<\/h2>\n[\/mk_fancy_title][vc_empty_space height=”25px”][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][mk_button dimension=”flat” size=”medium” url=”\/en\/contact” align=”center” margin_bottom=”0″ margin_right=”0″ bg_color=”#e94933″ btn_hover_bg=”#e86858″]CONTACT US[\/mk_button][\/vc_column_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/mk_page_section]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1532701168345{padding-left: 1% !important;}”][vc_column el_class=”header-blok”][mk_fancy_title tag_name=”h1″ margin_bottom=”0″ font_family=”none” responsive_align=”left”] FAQs – Service & Maintenance [\/mk_fancy_title][vc_separator color=”custom” align=”align_left” el_width=”10″ accent_color=”#ec3e33″][vc_empty_space][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1532701849183{padding-left: 1% !important;}”][vc_column][vc_tabs orientation=”vertical” el_class=”faq-list”][vc_tab title=”How often does my Bir\u00f2 require a service?” tab_id=”1540389213-1-51″][vc_column_text css=”.vc_custom_1580560132335{margin-bottom: 0px !important;}”]Regular maintenance keeps your Bir\u00f2 in perfect condition and ensures long-lasting driving pleasure. We […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1715,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1737","page","type-page","status-publish","hentry"],"yoast_head":"\nService - Bir\u00f2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/biro.nl\/en\/faqs\/service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service - Bir\u00f2\" \/>\n<meta property=\"og:description\" content=\"[vc_section][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1532701168345{padding-left: 1% !important;}”][vc_column el_class=”header-blok”][mk_fancy_title tag_name=”h1″ margin_bottom=”0″ font_family=”none” responsive_align=”left”] FAQs – Service & Maintenance [\/mk_fancy_title][vc_separator color=”custom” align=”align_left” el_width=”10″ accent_color=”#ec3e33″][vc_empty_space][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1532701849183{padding-left: 1% !important;}”][vc_column][vc_tabs orientation=”vertical” el_class=”faq-list”][vc_tab title=”How often does my Bir\u00f2 require a service?” tab_id=”1540389213-1-51″][vc_column_text css=”.vc_custom_1580560132335{margin-bottom: 0px !important;}”]Regular maintenance keeps your Bir\u00f2 in perfect condition and ensures long-lasting driving pleasure. 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